Refund & Cancellation Policy

SoftwareVital sells paid listing plans (Basic, Premium and Enterprise) for a month or a year. Each plan is a one-time payment for the period you choose. The price, currency and period are shown before you pay, and the plan switches on as soon as the payment is confirmed.

Plans do not renew automatically and we never charge your card or account again without you starting a new payment. When a plan is about to end we email you a reminder; if you don't renew, your listings simply move back to the Free plan. Paying again before the end date adds the new period on top of the time you have left.

Because plans don't auto-renew, there is nothing to cancel — you can just stop using paid features or let the plan run out. If you want the plan switched off early, contact us; early cancellation does not by itself entitle you to a refund except as described below.

You can ask for a full refund within 7 days of payment if you have not used the paid benefits — for example, no hero banner has gone live and no listing has been published through the priority review queue. After 7 days, or once paid benefits have been used, payments are non-refundable. Yearly plans can be refunded on a pro-rata basis for full unused months if you ask within 30 days of payment.

If money was taken from your account but the plan did not switch on, or you were charged twice for the same plan, contact us with the payment ID. We will either activate the plan or refund the extra charge in full — these cases are always refunded regardless of the window above.

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through our payment provider. Once we process it, banks usually take 5–7 business days to show the money in your account. Gateway or currency-conversion fees charged by your bank may not be returned.

If a listing is removed because it breaks our Terms & Conditions (for example, misleading claims, malware or spam), the plan fee for that period is not refunded.

Email us from the address on your account with your payment ID (shown in your payment confirmation email) and the reason for the request. We confirm the decision by email within 2 business days.