Kustomer

Kustomer is a customer service CRM that puts every conversation in one spot. It is an AI customer service platform that handles omnichannel messaging and pulls each customer's history into a unified view, so agents see the full picture before they reply.

AI-powered automations take on routine work, and AI agents and workflows can be built out to fit how a support team operates.

The pitch leans on the word unlimited: unlimited seats, unlimited AI and an unlimited platform.

That matters if you dislike per-agent pricing.

Kustomer also offers a customizable platform and reporting.

The catch is setup.

Building AI agents and workflows may call for some technical skill, and teams moving over from another CRM should expect a learning curve.

Pricing requires contacting the company.