Glassix

You connect your customer channels to Glassix, and conversations from all of them land in one shared inbox, with AI chatbots answering the routine ones before an agent steps in.

Glassix is a unified messaging and AI customer service platform that keeps a customer's history intact when they switch from one channel to another, so nobody has to repeat themselves.

The chatbots handle automated and personalized replies, which is where the gains in response time and customer satisfaction come from.

It also touches sales and marketing conversations, not only support tickets.

Two catches to know about.

Pricing varies with team size and features, and the Starter plan limits some features.

Advanced AI capabilities may also need add-ons, so check what your plan covers.