Canvs AI

Hand Canvs AI a few thousand open-ended survey answers and get back the emotions and themes running through them, without anyone reading each comment.

Canvs AI is a text analysis tool that turns unstructured customer feedback into insights for consumer research, market research and CX management teams.

The point is to see what customers feel and why they feel it.

Feedback can come from surveys, interview transcripts, community feedback, product reviews and social sources.

That helps if your comments are scattered across channels and you would rather not join up separate tools.

Findings are pitched at practical decisions: what drives customer sentiment, where product innovation might head, and how to improve customer loyalty.

As an AI text classifier, Canvs AI sits nearer to research and analytics software than to a general chatbot.

Its focus is narrow, which is a strength if you already collect a lot of verbatim feedback and find hand coding slow.

If your data is mostly numbers rather than words, Canvs AI will not do much for you.