Zenbots

Access to every Zendesk Guide article is the core of Zenbots, a set of AI chatbots built for Zendesk Support.

Because the bots read your existing help center content, answers come from documentation you already maintain rather than from a separate knowledge base you have to build.

Zenbots is an AI customer service chatbot tool that works on two fronts.

Agents get an assistant with instant access to your whole Zendesk Support documentation, so they can work through more tickets.

Customers get a bot they can use to solve problems on their own, before a ticket is ever opened.

The fit is narrow.

If your team runs support on Zendesk and keeps its Guide articles current, Zenbots is aimed squarely at you.

If you use another help desk, it is not for you.