VERN AI

Real-time emotion detection with a confidence scale is what VERN AI is built around.

VERN AI is an emotion recognition tool that reads text and labels emotions such as anger, sadness, love and fear, so the apps you build can respond to how a person feels and not only to what they typed.

You get it through an API, or you can run it as an on-premises deployment, which matters if your data cannot leave your own servers.

The use cases named for VERN AI are mental health, fintech, human resources and marketing, plus customer service, sales and support.

In practice that means chatbots, call center assistants and virtual companions that can tell when a customer is angry or a user is struggling.

It is a component for developers rather than a finished chatbot, so you will need to wire it into your own product.

The confidence scores are the useful part: they let you set thresholds for when your app should change tone or hand off to a person.