Thena

Ticketing fields, routing rules and boards are all customizable in Thena, which tells you a lot about who it is built for: B2B support teams that want to shape their own process instead of adopting a fixed one.

Thena is an AI customer support platform that pulls customer messages from multiple channels into a single place, then pairs AI with human agents to handle tickets.

The AI side covers complex support tasks and workflows, so repetitive steps can be automated while people deal with the harder cases.

Customer data is kept in one spot, which helps teams share context and spot patterns.

Analytics are included for tracking performance, and enterprise-grade security is part of the pitch.

Pricing runs from a free plan up to enterprise, and AI is a baseline feature on every tier.

That means you can try the AI features without paying first.

Thena is most relevant if your customers are other businesses and your support runs across several channels at once.