Sweepr

A telecom operator that wants to build, launch and tune a digital support journey for a billing question or a broken router can do all of that inside Sweepr.

Sweepr is an AI-powered platform as a service for digital customer care, built for Communication Service Providers (CSPs) around the world.

It brings the authoring, deployment and optimization of customer journeys into one place, so teams are not stitching together separate tools for each stage.

The platform uses personalized, contextual insights about each customer's situation to shape the care experience, with a digital-first approach.

The stated goals are higher customer satisfaction and lower support costs.

Sweepr is aimed squarely at CSPs rather than general businesses, which makes it a narrow fit if you run support outside telecom.

Its categories point to no-code and low-code workflow building, so care teams may be able to design journeys without leaning on developers for every change.

If you work at a CSP and handle customer care, Sweepr is the kind of customer care automation platform to look at.