Stylo AI

Support teams that already run their helpdesk in Zendesk are the natural audience for Stylo AI, particularly when agents spend too much time reading long threads and typing similar answers.

Stylo AI is a Zendesk AI assistant that reads customer interactions, works out what the customer is asking, and drafts a reply for the agent to send.

The model is pre-trained, so it starts from an understanding of customer conversations instead of waiting for you to build one from scratch.

It reads each interaction inside Zendesk and returns data on customer sentiment and intent.

That gives agents and team leads a quick sense of how upset a customer is and what they actually want before anyone writes a word.

Stylo AI also looks for a solution to the customer's problem and puts it into the draft, so the agent edits and approves instead of starting blank.

The stated goal is to save companies time and improve the customer experience.

It is built around Zendesk, so teams on other helpdesks should not expect it to fit.