Solvea

Support teams buried in complicated, multi-step tickets are the people Solvea is built for. Solvea is an AI customer service agent that works as a resolution engine, aiming to close tickets rather than just chat with customers.

It is meant for layered support work where a simple FAQ bot runs out of answers.

The pricing is the most unusual part.

You pay only for tickets that actually get resolved, with no minimums, so cost follows outcomes instead of seats or message volume.

Solvea reports an 80% resolution rate, a 3x increase in CSAT and a 50% cost reduction, plus a 95% client renewal rate.

Think of those as vendor figures and check them against your own ticket mix.

The AI chatbot handles thousands of issues at the same time and adapts to edge cases.

It keeps learning and improves over time without manual updates, which saves you from constantly retraining it.

Deployment can be done within a month.

If your support queue is mostly unusual cases rather than repeat questions, that mix of concurrency and learning is the reason to look at Solvea.