Solidroad

Practice a tough sales pitch or a angry customer call before it happens for real, and get feedback afterward.

That is the job Solidroad does.

Solidroad is an AI conversation simulator for sales and customer service teams, covering both training and quality assurance.

Sales reps run through their pitches in simulated conversations and receive tailored feedback on how they did.

On the support side, the platform reviews 100% of customer conversations as part of its AI-driven quality assurance, with the aim of lifting CSAT without adding cost.

What it finds feeds back into training: Solidroad generates individual training simulations for each human representative.

Teams running AI agents are covered too.

Solidroad gives refinement recommendations for those agents, so one tool handles coaching for both people and bots.

That mix of QA and practice in a single place is the main reason to look at it over a standalone call scoring product.