Risotto

An employee asks for access to a tool in Slack, and Risotto handles the request without anyone on the IT team opening a ticket.

That is the core idea behind Risotto, an AI IT support assistant that automates help desk work inside Slack.

It answers common questions, deflects routine tickets and manages access requests, which the product ties to better security through automated access management.

Because it runs around the clock, employees get a quick reply at any hour instead of waiting for someone on the IT team to come online.

For a small IT group, that can mean less time spent on repetitive requests and fewer interruptions.

Expect some initial setup and configuration.

How well Risotto answers depends on the quality of the knowledge base you give it, so thin or outdated documentation will show.

People unfamiliar with AI-driven support may also need a little time to get used to asking a bot for help.