Responso

Messages from chat, marketplaces and social media land in one inbox in Responso, a customer support system built for e-commerce businesses.

That single inbox is the main point: instead of checking each sales channel separately, your support team reads and answers everything from one screen.

Responso is also an AI customer service tool, with AI-driven support that helps handle incoming questions.

Automatic actions cover repetitive handling, so agents spend less time on routine steps.

Detailed statistics show how the team is doing, including response times, which is useful if speed of reply is the number you are trying to improve.

Responso is built for online shops and sellers who deal with customers across several channels, not at general helpdesk use in every industry.

If your orders and questions come in from marketplaces and social accounts as well as a website chat, that focus fits.

If you only get a handful of emails a day, a full support system is probably more than you need.