PitchPatterns

Reviewing sales and support calls by hand means someone listens to a small sample and guesses at the rest.

PitchPatterns is a call quality control platform that analyzes recorded sales and customer service calls with AI and scores them against more than 50 metrics, so managers get objective numbers instead of impressions.

The tool covers calls handled by human agents and by AI agents, which matters if you run a mixed team.

It connects to popular CRM and telephony systems, so the recordings you already collect feed the analysis.

Gamified leaderboards let you rank reps and keep a team motivated around the same scores.

PitchPatterns also puts its focus on data security and GDPR compliance, which is relevant for anyone recording customer conversations.

It depends on integration with your existing phone setup, and the results are only as good as the call recordings you give it.

Expect some training time before your team uses every reporting feature.