PathPilot

Turning thousands of hours of session replays into short highlight reels is the core job of PathPilot, an AI customer experience tool for support and CX teams.

Instead of watching recordings one by one, you get the critical moments pulled out for you.

PathPilot also looks at user behavior, message history and sentiment together, so your team has context when it answers a customer.

That should mean faster, more accurate replies.

The AI reviews every interaction, which lets you monitor support quality, find gaps and see where performance slips.

For CX leaders, the main promise is evidence: PathPilot combines chat data with what users actually did in the product, so you can show whether support changes are working.

It fits teams with high support volume and a backlog of recordings nobody has time to watch.