Outset

Need to interview a few hundred customers about a new feature without booking a single call? Outset is built for that kind of task.

Outset is an AI-moderated research platform that runs interviews with generative AI, then turns the raw conversations into themes and insights so a team can read results instead of transcripts.

The idea is qualitative depth at a scale that human moderators rarely reach, and a faster turnaround on customer research.

Outset comes from Parnassus Labs and sits in the AI interview assistant and AI research tool space, with summarizing built in.

It also gives companies access to large language models such as GPT3, and helps them develop, test, maintain and optimize AI features for specific use cases.

That second role is the less obvious one, so check which side of the product you actually need before you sign up.