Numa

Service managers at car dealerships who are tired of phones ringing while advisors are tied up with customers are the people Numa is built for.

Numa is an AI customer service platform for dealerships that automates communication in the service department, from handling customer conversations to scheduling.

The idea is to take routine work off service advisors so they can spend time on the customers in front of them.

Dealers also get full visibility into those conversations, which helps when you want to check what the AI told a customer.

Numa says better communication improves CSI scores and that automating service tasks increases profits, though results will depend on your store.

It integrates with existing DMS systems, and it needs that integration with your dealership systems to work at all.

Expect some setup and training at the start, and plan to monitor the AI for accuracy, since automated replies can miss details.