My AskAI

Replies written from your own help docs are what My AskAI produces, and the company says it can deflect up to 75% of incoming support requests.

My AskAI is an AI customer support agent that answers help desk questions and passes complex chats to human agents.

The agent can sit on top of live chat providers such as Intercom, Zendesk or Freshdesk, so you keep your current helpdesk and add the agent to it.

It also connects to Shopify stores, which matters if most of your tickets are about orders.

Multilingual support means one set of help articles can cover customers writing in different languages.

Test the handover first.

A deflection rate only helps if the tricky tickets still reach your team, and My AskAI is built to pass those along to a person.

As an AI chatbot for support teams, it fits best where decent help documentation already exists, because the answers are only as good as the docs behind them.