Mixdesk

Social customer service software for cross-border businesses is a crowded category, and Mixdesk sets itself apart by pairing support with outbound marketing under one roof.

Mixdesk is an AI customer service and marketing platform that brings website live chat, email, SMS and social channels into a single workspace.

The channels named include WhatsApp, Facebook, Instagram, LINE and Telegram, which suggests a focus on overseas markets where those apps dominate.

AI agents built on large language models handle conversations, and automated workflows cover routine steps.

You can also run proactive marketing campaigns, share work across a support team, and review AI-generated data insights.

Pricing is enterprise, so expect to talk to sales rather than sign up from a price table.