Lancey

Say a pile of customer feedback has built up across support tickets and sales calls, and you need to decide what to build next.

Lancey is an AI research tool for product teams that analyzes that feedback and helps you prioritize the features customers care about most.

It automates the analysis work, so you spend less time sorting comments by hand and more time on product decisions backed by data.

Lancey connects to your existing product stack, and it also helps you close feedback loops so customers hear back about what they asked for.

You need to do initial setup and integration with your current systems, and a custom product taxonomy takes careful planning and ongoing maintenance.

Results also depend on the quality and volume of feedback you feed in, so a thin stream of comments will give thinner insights.