Intercom

Pricing on Intercom depends on the plan and the add-ons you pick, so expect to do some math before you commit.

Intercom is an AI customer service platform that combines a chatbot, a knowledge base and an omnichannel support setup for teams that answer customers at volume.

The AI chatbot is there to cut support volume, and the built-in knowledge base gives customers and agents faster answers from the same source.

Support is personalized across channels rather than split between separate tools.

Intercom also reports insights on how people use self-service, which helps you see where help articles fall short, and it automates parts of feedback collection and support handling.

Getting full use out of every feature can take a learning curve.

Leaning on AI will not suit every kind of customer conversation, so complex or sensitive cases may still need a person.