Intercom

Intercom is a customer service platform built around Fin, its AI agent, with a shared inbox, ticketing, a messenger and a public help center in the same product.

It is an AI customer service tool for support teams that want automation to handle part of the queue before a person steps in.

Pricing has two parts.

Seats start at $29 per month on the Essential plan, billed annually, and each resolution Fin completes costs $0.99 on top.

Advanced is $85 per seat and adds multiple team inboxes, a workflow automation builder, round robin assignment, a private and multilingual help center, and

20 free Lite seats.

Expert is $132 per seat and adds SSO, HIPAA support, SLAs, multibrand messenger and help center, and

50 free Lite seats.

If you already run Zendesk or Salesforce, Fin can be used on your existing helpdesk at $0.99 per resolution, with a 50 resolution monthly minimum.

Copilot, an assistant inside the inbox, is $29 per agent and free for 10 conversations per agent each month.

Proactive Support Plus is $99 per month for Posts, Checklists, Product Tours and Surveys.