HYOUKA

Surveys that run on a kiosk and use an AI camera to capture a customer persona are the core of HYOUKA, a customer feedback tool for shops and other physical locations.

The interactive, game-like survey format is meant to raise response rates, and the AI asks fewer questions while still drawing out deeper insights.

Results come through as real-time data with suggested actions, and feedback can also be collected across other channels beyond the kiosk.

If you run several stores, HYOUKA lets you manage them remotely from one place.

The kiosk can work offline, which helps in locations without internet access.

Support is personalized, and the team offers quick customizations to fit your survey needs.

There are catches to weigh.

Setup and configuration will take some effort at the start.

Costs likely include both kiosk hardware and a software subscription.

The camera-based persona capture also raises privacy questions, even though HYOUKA describes the approach as privacy protecting, so check how it fits your customers and local rules before putting one on a shop floor.