Fonada

Sending SMS, running a business phone line and answering customers with a voice bot can all sit with one vendor, and that is the pitch behind Fonada.

Fonada is a CPaaS (Communication Platform as a Service) provider that offers cloud telephony, SMS and AI solutions for businesses.

The cloud telephony side covers voice services, and the platform includes tools for voice response and AI-based customer engagement.

Omnichannel integrations are part of the package too, so conversations are not limited to a single channel.

The listed categories point to chatbots, AI customer service, text-to-speech and voice assistants, which suggests the AI work centres on spoken and automated customer contact rather than a standalone writing or companion app.

Fonada frames its aim as helping businesses connect with customers, inform them and sell at a lower cost.

It is a fit for companies that want telephony and messaging from one provider, not hobby projects.