Dolphin AI
AI call insights tool that finds and tracks customer feedback from B2B calls for customer success teams.
Dolphin AI
VerifiedAI call insights tool that finds and tracks customer feedback from B2B calls for customer success teams.
Product Overview
AI call insights tool that finds and tracks customer feedback from B2B calls for customer success teams.
About This Tool
Overview
Say a customer on a B2B call asks for a feature your product lacks. Dolphin AI picks that request out of the recording, logs it, and merges it with similar ones so your backlog stays tidy.
Dolphin AI is an AI customer service and call analysis tool that finds and tracks customer insights from calls automatically, which saves the manual work of listening back and sorting notes.
Each insight comes with a business case, including video snippets from the call and an estimate of impact, so product teams see the evidence behind a request.
Customer success teams stay informed and can close the loop with the customers who raised the issue.
Approvals for insights are handled in the same place.
Dolphin AI connects to Gong, Jira and CRM tools.
It needs a call recording platform such as Gong to work, so it suits teams that already record their calls.
Pricing requires contacting the company.
AI Call Center
free
https://getdolphin.ai/
published
5 views • 0/5 rating
Office & Productivity, AI Customer Service, AI Meeting Assistant
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Features & Capabilities
Key Features
+1 more features
Pros & Cons
Pros
- Automates the process of finding and tracking customer insights from calls
- Significantly saves time compared to manual tracking and analysis
- Provides comprehensive business cases for insights
- including video snippets and impact
- Keeps CS teams informed and enables them to close the loop with customers
- Integrates with popular tools like Gong
Cons
No notable drawbacks reported yet.
Pricing & Access
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Key Features
Pricing
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