Dialogview

Dialogview puts customer conversations in one screen. It is a smart contact centre solution that pulls Web Chat, WhatsApp, SMS and other popular messaging apps into a single view, so agents do not jump between tools to answer people.

The platform is built for support teams that handle many channels at once.

On the conversation side, Dialogview has Live Chat, audio and video calls, screen sharing, canned responses and group conversations.

A bot handles part of the incoming traffic.

Agents can also keep files in a document repository and schedule meetings from the same place, which suits teams that move from a chat into a call or a follow-up session.

A conferencing solution is included for remote collaboration, so the same product covers internal meetings as well as customer-facing work.

That mix of contact centre and collaboration features is the main reason to look at Dialogview as an AI customer service tool rather than a plain chatbot builder.

Teams that only need a simple website chat widget may find it broader than they need.