Desku

Answering customer emails, chats and messages from one place is the job Desku takes on. Desku is a customer service and helpdesk tool for support teams and small businesses, with AI automation meant to cut workload and response times.

Messages from your connected messaging channels and e-commerce platforms land in a single unified inbox, so you are not hopping between apps to reply.

A no-code chatbot builder lets you set up and adjust a bot without a developer.

That fits small teams that want automated answers but have no engineering help.

The catch is that AI replies need ongoing monitoring and tweaking, so plan for some regular upkeep rather than a set-and-forget setup.

Pricing is tiered, with plans meant for startups and growing businesses.

Advanced features may require a higher-tier plan, and some plans apply a Fair Usage Policy to email volume.

If you send a lot of email, check those limits before you commit to a tier.