DeskDay

Managed service providers often juggle a ticket queue, project tracking and customer messages in separate places.

DeskDay is an IT support platform for MSPs that puts ticketing in a chat format and adds project management and PSA features in the same product.

Techs work through requests as conversations, which is meant to get issues resolved faster than a traditional ticket form.

DeskDay also has a mobile app for techs who are away from the desk, plus a customer ticketing app so clients can raise and follow requests themselves.

It connects with popular MSP tools, so you are not starting from zero with your existing stack.

Pricing may be a concern for very small MSPs, and the platform currently fits best for teams of up to 10 techs.

Some features are still under development and appear on its roadmap, so check that what you need is already live before you commit.