Cheers

As a brand reputation analytics tool, Cheers differs from most by tying customer feedback to the specific frontline employee involved.

Cheers is an AI platform that collects online reviews, social media mentions, NPS surveys and loyalty sign-ups, then attributes each one to a team member.

Standard reputation reports are anonymous and aggregated, so you end up guessing who is doing well.

Cheers gives managers a dashboard showing who to coach, who to recognize and which actions improve customer experience.

The company describes it as the system of record for frontline performance tied to reputation.

Vivint is named as a customer, using it to find top talent and generate tens of thousands of new 5-star reviews.

It fits businesses with frontline teams more than purely online brands.