ChatWize

Answering customer questions at any hour without hiring a night shift is the job ChatWize takes on. ChatWize is an AI customer support platform that lets businesses launch a support agent trained on their own knowledge base, and the same agent also handles lead generation.

Setup takes three steps: register, upload your knowledge base, and add a JavaScript widget to your website.

There is no heavy engineering project involved, which fits its no-code and low-code positioning.

Once live, the AI agent answers from the material you uploaded and runs around the clock.

When a conversation needs a person, the agent hands it over to a human.

It also flags visitors who look like strong leads and notifies your human agents so they can follow up and close the deal.

That makes ChatWize as much a sales filter as a support desk.

ChatWize connects to WhatsApp and Instagram as well as your website, so one agent can cover several channels.

The quality of the answers will depend on how complete your knowledge base is, so plan to put real effort into those documents.