Callbell

Shared-inbox support software usually centers on email, but Callbell is built around messaging apps.

Callbell is a customer support and CRM platform that brings WhatsApp, Messenger, Instagram Direct and Telegram chats into one multiagent inbox, so a team can answer customers together.

A mobile app covers replies away from a desk.

Pricing is per user and freemium.

Multiagent Chat starts at $15 per user per month.

Multiagent Chat Plus is $20 and adds dedicated support, advanced statistics, API access, integrations and a verified WhatsApp request.

Enterprise is custom, with 50+ agents, ChatGPT integration and SAML/SSO sign-in.

The catch is that extras are billed separately.

WhatsApp starts at $54 a month and Instagram Direct is $22.

WhatsApp broadcast campaigns cost $0.02 per contact reached.

The Advanced Bot Builder module is $66 a month and automates conversations across channels.

Each extra channel account is $22 a month, so the real cost depends on which channels you use.