Botello

Botello answers customer questions on your website or WhatsApp. It is an AI customer support chatbot that replies around the clock, so routine queries do not sit in a human queue until morning.

That cuts the workload on your support staff.

Setup is quick.

You upload your own data, and the bot answers from it, which means the quality of what you feed it decides how useful the replies are.

Thin or messy source material will show in the answers.

Botello may also struggle with highly complex or nuanced queries, so keep a person available for those.

On the website side, the chatbot is easy to embed.

WhatsApp is supported as well, but you need a Twilio subscription to connect it, so budget for that cost on top of Botello itself.

It works for small teams that get a steady stream of repetitive questions and want a knowledge base bot handling them without a long rollout.