BetHarmony

Sportsbook and casino operators spend a lot on support staff and still lose customers during sign-up and first bets.

BetHarmony is an AI sports betting agent from Symphony Solutions that handles customer support, onboarding and bet placement through a chatbot, around the clock and in multiple languages.

Beyond answering questions, BetHarmony personalizes the experience and suggests relevant games and markets, which is where the revenue case comes from.

Automating routine support is meant to cut costs too, and the maker also points to better customer satisfaction.

BetHarmony has to be integrated with your existing sportsbook or casino platform, so it suits operators rather than individual bettors.

Results depend on the quality of the knowledge base and the underlying AI algorithms behind this AI customer service agent.

Some users will also still want a human, so the bot is unlikely to replace your support team entirely.