BestChat

You add BestChat to your store or site, and visitors get a live chat window plus an AI chatbot that answers their questions, tracks orders and collects lead details.

BestChat is a customer service and sales engagement platform that combines live chat with automated support, so your team can step in when a conversation needs a person.

The chatbot handles routine support, and its smart order tracking lets shoppers check where a purchase is without writing to an agent.

It connects with popular e-commerce platforms and supports multiple languages, which matters if your customers are spread across regions.

You can change the chat icons to match your branding.

Lead capture and qualification sit alongside support, so the same AI chatbot can collect contact details and sort promising visitors from casual ones.

An analytics dashboard shows how conversations are going and gives you data for decisions.

One catch: an AI assistant is only as good as its setup, so expect to configure it carefully and keep checking its answers once it is live.