1440.io

You connect your channels to Salesforce, and 1440.io brings the conversations back into one place where your customer-facing teams can read and answer them. 1440.io is an omnichannel engagement suite built natively for Salesforce, covering chatbots, message management and conversational commerce.

The idea is to shorten time-to-value for teams already running their customer data in that CRM.

The product is split into studios.

Messaging Studio handles conversations across channels.

Translation Studio deals with multilingual exchanges, which matters if your customers write in different languages.

Reputation Studio focuses on how customers see your business, and Commerce Studio supports selling through chat.

Each one lives inside Salesforce rather than in a separate tool, so records and conversations stay together.

The AI chatbots sit alongside human agents, and the suite aims at personalized interactions across the customer journey, from first contact to repeat business.

It is clearly a fit for Salesforce shops.

If you do not use Salesforce, this AI customer service and CRM tool has little to offer you.