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GeneralAI writing tools: what vendors say customers got
Jasper, Copy.ai, Writer, Grammarly, Writesonic and Notion report gains in volume, speed and traffic. We read 14 stories and asked who checks the writing.
GeneralWhat AI support vendors mean by a resolved ticket
Intercom reports a 76% Fin resolution rate and Decagon cites 90%, but each vendor defines resolved differently. We compare five vendors’ own definitions.
GeneralAccounting software results: what vendors report on month-end close
Six accounting vendors publish customer results. We read 11 stories on month-end close, invoicing and ERP, and note which figures give a real before and after
GeneralHelp desk software: what six vendors say customers gained
Zendesk, Freshdesk, Intercom, Help Scout, Gorgias and Front publish customer results. We sorted them by response time, automation, satisfaction and cost.
GeneralCRM Customer Results: What 8 Vendors Publish and Omit
We read 21 customer stories from eight CRM vendors. Here is what Salesforce, HubSpot, Zoho, Pipedrive and others report, and what the pages leave out.
GeneralSix Marketing Automation Platforms and the Results Their Customers Report
What HubSpot, Mailchimp, Klaviyo, ActiveCampaign, Brevo, and Customer.io do, the results they publish for customers, and what to ask before believing them.
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